Everything You Need To Know

We take pride in our processing speed. Orders placed before 8 A.M. ship the same day Monday- Friday. Orders placed after 8 A.M. will ship the business day, we do not ship on weekends. Tracking information is sent to your email at the time of shipment. For APO or military addresses, use Priority Mail. Our customer service hours are Monday to Friday 9:00 A.M. to 5:00 P.M. (US EST).

Standard and Ground Shipping

The transit time Standard Shipping is estimated at 2 to 6 business days. The transit time Ground Shipping is estimated at 2 to 5 business days. Both options come with Delivery Confirmation and tracking info. Tracking usually updates after the first business day when it processes through their sort facility. The transit times quoted on the site at checkout are only estimates and therefore not guaranteed.

USPS Priority Mail

This shipping option has a estimated 2 to 3 business day transit time. This option comes with Delivery Confirmation and tracking info. Tracking usually updates after the first business day when it processes through their sort facility. The transit times quoted on the site at checkout are only estimates and therefore not guaranteed.

Express Saver

This shipping options comes with a guaranteed transit time of 3 Business Days.(Monday to Friday) Keep in mind orders placed after 8am ship the next day. If you need your item by Friday, order before 8am on Tuesday.

Express Shipping

This shipping options comes with a guaranteed transit time of 1 Business Days. Orders that are placed on Thursday after 8am will ship Friday and arrive Mon. Orders that are placed on Friday after 8am will ship Monday and arrive Tuesday.

Order Protection

We offer Order Protection at checkout for a low price to ensure your purchase is covered against loss, theft or damage. If you choose to remove the shipping protection from your order, you assume responsibility for any claims of loss, theft or damage with the shipping provider.

International Service

We offer quick shipping to most countries. Rates are calculated at checkout based on weight.

Your satisfaction is our top priority.

Items must be in “new, unaltered and unused condition.” Unfortunately We do not offer exchanges. If you're looking to return and get a different size please initiate a return. We then suggest ordering the item you want immediately to avoid it selling out.

How to return an item

Email us at help@8and9.com within 7 days of receiving the item to let us know you would like a refund and provide your order number. We'll email you a pre-paid shipping label to return the order. (domestic orders only) You'll then have another 7 days to ship the item back to us. The refund will be processed within 2 business days of receiving of the return.

• Buyer must include the original packing list
• Items must not show signs of wear, damage or smoke in any way
• Buyer must contact customer service within 7 calendar days of the delivery date and ship the item within 14 days of receiving it.

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. In the event of any error on our part, it will be corrected at our expense. Email us at help@8and9.com or Text 305-482-1126

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 7 days if you intend to return ANY item back to our store.

Items returned to us AFTER the 14 day period WITHOUT contacting us will NOT be refunded.